Terms & Conditions

General Care & Maintenance

  • Screens Should be retracted in high winds

  • Lock the bottom bar when down to prevent movement

  • Do not over tension the screen to tighten the screen, this may break the gearbox

  • Rolling up the fabric when wet can cause mould and mildew growth

  • All powered coat is cleaned regularly

Hardware Maintenance

Simple Screen is Powder-coated using Dulux systems designed for New Zealand environments. It is recommended to clean this surface every 6 months to reduce any build-up of corrosive elements. If the screen is placed in a bbeachfront geothermal or industrial environments cleaning should be more regular, every second month for example.

  • Use a soft non-abrasive brush or sponge and a mild detergent (no solvents) in warm water. Wipe all powder coat surfaces.

  • Rinse off with clean fresh water

Warranty

Warranty period starts from the date of installation.

  • Components warranty - 2 Years

  • Outlook mesh warranty - 10 Years

  • Vision pro mesh warranty - 5 Years

  • Clear PVC warranty - 2 Years

  • Becker motor warranty - 5 Years

  • Becker motor remote warranty - 2 Years

Warranty Claims Process

The first step is to contact our Simple Screen They will guide you through the process and provide the necessary information and documentation to proceed. For claims, you’ll need to gather some essential information when initiating a warranty claim. This may include details such as your purchase date, proof of purchase, the defect or damage description, and any supporting documentation or photographs

The suppliers of Simple Screen products are not liable for lost profits or other indirect, consequential or exemplary damages.

Warranty Does Not Cover

  • Normal wear and tear

  • Performance issues from a system the exceeds Simple Screen recommended dimensions

  • Product failure due to improper installation

  • Alterations or repairs that are not authorised

  • Water damage to motors

  • Gearbox faults when over tensioned

  • Customer damage or misuse when operating

  • Damage caused by corrosive elements (chemicals and cleaning products, salt air or insects) or mold, mildew or fungal growth due to high humidity environments

  • Clear PVC damage when stored when wet.

Prices

All prices and specifications of products manufactured and supplied by Simple Screen may be subject to change without prior notice. Simple Screen will not be responsible for any omissions or errors. All Prices in the price list are exclusive of GST.